Legal Refund Policy
Refund Policy
1. Payment in advance
All work is paid for in advance. The refund rules below apply to that prepaid amount.
2. Before work starts
If you cancel before we begin work on a task or plan period, we refund the full amount you paid for it.
3. After work has started
- Delivered tasks are not refundable. If you are not satisfied, one revision is included when requested within 7 business days of delivery.
- Subtitles and social media posts are not refundable once work has started. If there is a quality problem, we fix it through re-revision.
- Tasks in progress are charged in proportion to the work already done; we refund the remainder.
- Unused tasks in a Starter Pack are refundable if you ask within the 60-day validity period. Tasks that have expired are not refundable.
4. Meeting interpreting cancellations
- 48 hours or more before the start time: free of charge; a full refund of the prepaid amount.
- Between 48 and 24 hours before the start time: 50% of the fee is charged.
- Less than 24 hours before the start time, or no-show: 100% of the fee is charged.
If we are unable to interpret at the agreed time, we will offer a new time or refund the fee in full.
5. Monthly plans
You can cancel by notifying us at least 10 days before the next renewal date. If you cancel in time, you will not be charged for the next period. Unused tasks in a monthly period do not carry over and are not refunded. Dedicated Desk has a minimum term of 3 months; if you cancel earlier, the remaining minimum-term months remain payable.
6. Our errors
If we cannot deliver a task you paid for, or there is a serious error that a revision does not fix, we will refund that task.
7. How to ask
Email us at [email protected]. Approved refunds are paid back using the original payment method where possible, normally within 10 business days. Fees charged by payment providers may not be recoverable.