Legal Privacy Policy
Privacy Policy
1. Who we are
Omakase Desk is operated by Naoya Hasegawa, based in the Philippines. We are the personal information controller for the data described here.
Contact: Email us at [email protected]. Privacy questions and requests (access, correction, deletion) can be sent to the same address.
2. Legal framework
We handle personal data in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. If you are in another country, we also aim to respect the privacy rules that apply to you.
3. What we collect
- Enquiry details: company, name, email, country, website (optional), preferred contact method (email, WhatsApp or Viber), the services you are interested in, and your message. For interpreting or subtitles, also the details you give about your meeting or video (such as date, length, tool, and a video share link).
- Work content: texts, emails and documents you send us to be drafted, translated or reviewed; videos and audio you share for subtitling; materials you share for a meeting; and the results we deliver.
- Payment and invoicing details: such as company name, billing address and payment references, handled through the payment providers listed below.
- Technical data: basic request data (such as IP address and browser type) processed by our hosting provider to deliver and protect the website.
We do not ask for file attachments on our contact form. We do not use advertising cookies, and this website does not run analytics or tracking scripts.
4. Why we use it
- To reply to your enquiry and send a quote.
- To perform the services you request and deliver the results.
- To invoice you and keep business records.
- To protect the website and our services against abuse.
We rely on your consent (for example, when you submit the contact form), on performing a contract with you, and on our legitimate interest in running and securing the service.
5. How we use AI
We use AI to prepare written first drafts. We only use AI services, accessed through OpenRouter, that are configured not to store the data you send (zero data retention). Where appropriate, company and personal names are hidden before AI is used. Every deliverable is reviewed by a person before it reaches you. Please send confidential material by email rather than through chat.
Interpreting is done live by a person, without AI.
6. Meetings, video and audio
Audio transcription is performed with an AI speech-recognition tool that runs locally on the operator's own computer. Audio and video files are not sent to third-party AI services and are not used to train AI models. Files are deleted within 30 days after the work is completed.
- We do not store the content of meetings we interpret, except where you ask us for minutes.
- Video and audio data you share with us is deleted within 30 days of completing the work.
- Recording a meeting requires the consent of all participants and is the client’s responsibility.
7. Who else handles your data
We use the following service providers. Some only apply once you use the related feature. Unless noted, the provider is based in the United States.
| Provider | Purpose | Country |
|---|---|---|
| Cloudflare | Website hosting, spam protection (Turnstile) and processing of the contact form. Cloudflare also records standard server-side traffic statistics (such as page requests and IP addresses) as part of running the network; we do not add analytics or tracking scripts to this website. | United States |
| Resend | Email delivery of contact form messages to us. | United States |
| Email (including our inbox at the address above) and cloud storage, where used to communicate with you or receive files; Google Meet, where you choose it for an interpreted meeting. | United States | |
| OpenRouter | Routing requests to AI services configured for zero data retention, as described above. | United States |
| PayPal | Invoicing and card payments, where you choose this option. | United States |
| Zoom, Microsoft Teams | Online meeting platforms, where you choose them for an interpreted meeting. Your own account and settings apply. | United States |
We do not sell your personal data.
8. Where data is processed
Your data is handled in the Philippines and in the United States, where several of the providers above operate. When data moves between countries, we rely on the commitments of those providers and limit what we share to what the service needs.
9. How long we keep it
We keep enquiry and work records only as long as needed for the purposes above, including any period required for accounting, tax or legal reasons. Video and audio data is deleted within 30 days of completion, as described above. After that, we delete or anonymize them. You can ask us to delete your data earlier, subject to those legal requirements.
10. Your rights
Under the Data Privacy Act you have the right to be informed, to access your data, to correct it, to object to processing, to have it erased or blocked in certain cases, to data portability, and to claim compensation for damages. To use these rights, contact us using the details above. You may also lodge a complaint with the Philippine National Privacy Commission.
11. Security
We use reasonable organizational and technical measures, including access limited to the operator, encrypted connections, and optional NDAs. No system is perfectly secure, so please do not send information you are not comfortable sharing by the channels we offer.
12. Changes
We may update this policy. The date above shows the latest version.